Terms of service

Welcome to our terms and conditions page. Our terms are set up to help make things as friendly and hassle free as possible for our customers in order to ensure the best experience when you shop with us to keep coming back again and again. If you have and questions or queries about the below terms and conditions please do get in touch by phone or email.

For this reason we give a one month return window on all non digital goods (we cannot accept returns on digital goods), full details are below

Returns policy

Amending orders

The customer has the right to amend or cancel any order prior to dispatch. If you have placed an order in error please contact us asap and we will endeavour to stop the order from being dispatched, or amend it accordingly and subject to stock prior to dispatch. A cancelled order will be refunded, an amended order will be partially refunded or invoiced according to the nature of the amendments.

Cancelling orders
You can choose to cancel the order any time up to one month after you place it. If you choose to cancel after the goods are dispatched, you will be responsible for the postage costs and are fully responsible for ensuring items are returned to us in the same condition received.

If returned goods are not in the same condition that we dispatched them in we reserve the right to deduct 50% from the refund cost or to refuse the return entirely.

In summary you can nearly always return an item within this time frame as long as you have not opened, damaged, modified the item in any way and it remains sealed and in it's original condition. Opened or used items are not acceptable to return.

Costs of return postage

If an item is damaged in transit or otherwise faulty Titan Cards Ltd will provide a prepaid returns label for domestic customers to return items. If the item remains intact but you have changed your mind or have another reason for returns the return postage cost will be paid by the customer.

Damaged or Faulty goods
All orders are quality checked prior to dispatched to make sure they conform to their advertised item specifics however should any goods be received damaged you must inform us within 30 days of receiving the order, we will then work out a solution for you at no cost to yourself. We reserve the right to refuse complaints of damage outside of the 30 day window, likewise we reserve the right to levy appropriate surcharges for issues raised after said 30 day period has expired.

Booster pack specific note: In the unlikely event there is a damaged card found within a booster pack we will only be able to replace the booster pack as being faulty, we will not be able to replace the specific card. Should this rare occurrence happen to you, it may actually be worth contacting the manufacturer ref a replacing a specific damaged card within a booster, but unfortunately they are generally not obligated to do so.

Order lost in transit
Should you report an item as having not being received, we reserve the right to re-send the original order rather than issue a refund. We always endeavor to send replacement items via tracked delivery.

Although we will always replace any lost items, unfortunately we cannot be held liable for any consequential losses.

Orders returned due to incomplete or erroneous address
It is the customers responsibility to provide a complete and correct delivery address. In the event that goods are posted but returned due to unknown delivery address or another error on the customers part we reserve the right to invoice for additional postage costs before dispatching item(s) again.

Errors and Shortages on Orders
Although every care is taken to ensure absolute accuracy on the shipments we sent out to you there may be rare occasions where an error could have occurred at the time of dispatch or even in transit. In this circumstance you are required to notify us within 3 days of receipt of the delivery and we will do our best to put the problem right asap. Should we not hear from you within 3 working days of the deliveries receipt you are deemed to have accepted that the goods received are all correct and in order.

This clause is necessary as in many cases if acted on quickly mistakes with transit can be rectified if we contact the courier soon enough to investigate, but after a couple of days have passed it becomes a near impossibility to retrieve/recover items from the courier.

If after a longer period of time, there is irrefutable proof of a shortage such as a weight measurement from a courier we will endeavor to put any error on our part right as soon as possible.

Service Emails
Titan Cards works with various third party service providers who help us to ensure that you receive an optimal service. Sometimes we might send electronic communications which request feedback on the item/service provided, or perhaps a review, we will also send you updates in regards to any orders/purchases that you have made with us.

In instances that you add products to your cart but forget to checkout, we may send you an email notification with a link to enable you to quickly finalise any unfinished purchases.

Restriction of Goods
Titan Cards reserves the right at our sole discretion to place limits on the quantity of certain items which can be ordered by an individual, household or on a single order. These restrictions may apply to orders placed via the same payment method or orders with the same billing, shipping addresses. We will always provide notification to a customer should any restrictions/limits be placed on an existing order. Titan Cards reserves the rights to cancel any order without prior notification or reason.

Declining to Trade
We advertise goods on our website and in doing so are not offering goods for sale; we are making an invitation to treat. When you, the customer buy items via our website you are making us an offer to purchase the goods, it's at this point that we "Titan Cards" will decide whether to accept the offer.

If we decide not to accept your offer to purchase goods, we will inform you in writing as soon as possible and advise you of this decision.

Accuracy of Descriptions and Pricing
While Titan Cards takes great pride in providing accurate product descriptions, pricing information and so on there is always the chance of human error ie typographical errors in price or description, the use of the wrong image etc.

Should the event arise whereby an item is listed at the incorrect price or with the incorrect description, Titan Cards shall have the right to cancel or refuse any orders placed for that item. Where an item is mispriced Titan Cards may at our discretion contact you or cancel your order and notify you of such.

Privacy Policy & Cookies
Click here to read our Privacy Policy

Customer Service
Titan Cards prides itself on providing top quality service for all of our customers. Please contact us on support@titancards.co.uk if you need any help and we'll be more than happy to assist :-)

Giveaway Postal Entry and Terms and Conditions:

1. Eligibility:

Participants must be aged 18 or over.
The competition is open to UK residents only.
Employees, family members, and anyone professionally connected with Titan Cards Ltd are not permitted to enter.

2. How to Enter:

Paid Entry:

Purchase entries via our website at the specified price per entry.
Each paid entry must answer a simple skill-based question as indicated at the point of entry.
Titan Cards Ltd reserves the right to limit the number of entries per transaction at its sole discretion.

Free Entry (Postal): You may enter the competition for free by complying with the following conditions:

Send your entry by first class or second class post to the Promoter at the following address:

Titan Cards Ltd,
10 Pages Cl, The Royal Town of Sutton Coldfield,
Sutton Coldfield, B75 7TA, Birmingham, UK
Entries must be handwritten to ensure they are not automated.
Include the following information:
- Your full name
- Your address
- A contact telephone number and email address
- Title of the competition you wish to enter
- Your answer to the competition question
- Your date of birth
Incomplete or illegible entries will be disqualified.
Multiple free entries are allowed but each entry must be submitted separately (one per envelope). Bulk entries in one envelope will count as a single entry.
By entering the competition, you confirm eligibility and acceptance of these terms.
Free entries must be received by the Promoter prior to the competition's closing date. Late entries will not be entered into the draw.
The Promoter will not acknowledge receipt nor confirm the correctness of answers.
If paid entry caps or limits are reached before your free entry is received, your entry will not be entered into the draw.
You must have a registered account on our website to process free entries.

3. Prize Details:

The prize(s) will be clearly specified on each competition page.
The prize includes free delivery to the winner’s UK address via Titan Cards Ltd’s logistics partner.
Prizes are transferable and may be resold at the winner's discretion.
No cash alternative is offered.

4. Competition Period:

Each competition has a specified opening and closing date clearly stated on the competition’s webpage.
Titan Cards Ltd reserves the right to close any competition early if all tickets are sold sooner.

5. Winner Selection:

Winners are selected using Google’s Random Number Generator.
The draw will be publicly streamed live via social media platforms.
Specific details of each draw (date, time, platform) will be communicated clearly on the competition page.

6. Winner Notification:

Winners will be notified via email or telephone using details provided at entry.
Winners must claim their prize within 14 days of notification. If the prize is unclaimed within this timeframe, Titan Cards Ltd reserves the right to select another winner from eligible entries.

7. Publicity:

Winners will be invited to participate in promotional activity, including photographs and/or videos.
Participation in promotional activities is entirely optional and refusal will not impact prize awarding.

8. Participant Conduct:

Titan Cards Ltd reserves the right to disqualify any participant found to be abusing the competition rules, creating multiple accounts, or behaving inappropriately toward other participants or staff.
Decisions made by Titan Cards Ltd regarding disqualification are final.

9. Liability:

Titan Cards Ltd accepts no responsibility for late, lost, incomplete, or damaged entries.
The Promoter’s maximum liability will be limited to the value of the prize offered.

10. Data Protection and Privacy:

Personal information provided by entrants will be used solely for managing the competition, contacting winners, and as outlined in our Privacy Policy.
Entrants have the right to request their data to be removed from our system.

11. General:

These terms and conditions are governed by English law.
Titan Cards Ltd reserves the right to amend these terms at any time, and participants should regularly check this page to review any updates.

By entering, all participants confirm their acceptance of these terms and conditions.

Titan Cards Ltd